Read the brief below, then enter the passcode shared by your trainer to begin the analysis.
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BA Launchpad · Process Exercise
Canary Goods — Order Fulfilment
Step 1 of 4
Exercise — Process Analysis & Redesign
Canary Goods — Order Fulfilment & Returns
Canary Goods is a mid-size online retailer. Their order management process has grown organically over three years — roles added without review, tasks duplicated, steps out of sequence. Your job as the Business Analyst is to find every problem, then redesign the process from scratch.
The problem statement
The Operations Director has escalated a formal concern. Orders average 6 days to fulfil; returns take 11 days. The same orders are being logged and checked multiple times by different teams with no shared record. Critical steps are either missing or in the wrong sequence. Role names no longer reflect what people actually do. Your task: analyse the as-is process, flag every problem with an explanation, then produce a clean to-be design.
Step 1 — Read the Brief
Understand the scenario. There are at least 8 distinct problems in the as-is process.
Step 2 — Flag Problems
Click any step or lane name to flag it. Write a note explaining what's wrong.
Step 3 — Redesign
Unlock the To-Be canvas after submitting your analysis. Delete, add, reorder, rename freely.
Step 4 — Score
Submit your redesign and get scored on problems found and quality of your to-be process.
Step 2 — As-Is Analysis
Find the Problems
Click any process step or swimlane name to flag it as problematic. Write a short note for each — what exactly is wrong? You need at least 5 flagged items with notes to unlock the To-Be canvas.
0 items flagged
Click steps or lane names to flag problems · at least 8 problems are hidden in this process
CANARY GOODS — ORDER FULFILMENT & RETURNS — AS-IS PROCESSClick any step or lane name to flag a problem
🚩 Your Problem Log
No items flagged yet — click steps or lane names above.
🔒 To-Be Canvas Locked
Complete your As-Is analysis first. Flag at least 5 problems with written notes, then click Submit Analysis.
Step 3 — To-Be Design
Redesign the Process
The canvas is pre-loaded with the as-is process. Clean it up — delete steps or lanes, drag to reorder, click text to rename anything, duplicate steps or lanes, and drag from the library to add missing steps.
💡 Drag steps to reorder within a lane. ⠿ Drag the handle on the lane label to reorder lanes. ⧉ duplicates · ✕ deletes · Click any lane name or step text to edit inline.
Step Library — drag into any lane
CANARY GOODS — TO-BE PROCESSEdit freely · drag to reorder
+ New lane:
Step 4 — Score & Feedback
How did you do?
Complete your To-Be design then click Score to get your results.